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Beta Diary Study Proposal
Beta programs are great opportunities for gathering customer information, and a diary study allows for a personal approach.
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Benchmarking the NetBackup User Experience
NetBackup is getting a new look, but how will it affect task completion over time?
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User Testing Script
In which I don’t reinvent the wheel, but follow the advice of Steve Krug.
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Creating Ongoing Usability Testing Initiatives
Implementing a revolving door study at Century College has yielded positive results in a number of ways.
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Optimal Workshop as a Leg-Up
Working in the public sector means that there isn’t a big budget for big tools. But Optimal Workshop worked for us as a starting point.