Beta programs afford companies a robust opportunity to gather information about not just the future release, but about their needs, expectations and how their organization is changing and responding to innovation. In my role as a user researcher at Veritas, I designed a diary study for the beta program participants. Joining forces with the different … Continue reading NetBackup Beta Program Diary Study
Designed and implemented longitudinal benchmark testing process gathering quantitative metrics release over release. NetBackup is Veritas's flagship backup and recovery suite. Used by many Fortune 500 organizations, it's a robust tool in the midst of designing a web interface to accompany a JAVA and command line interface. However, as work proceeds on iterations of the … Continue reading Benchmarking NetBackup User Experience
In my role as Web Presence Manager at Century College, I've instituted regular sessions to gather user feedback regarding different features of the website and other applications on campus. In my role as programming director with UXPA-MN, I was lucky to get to meet with a lot of smart people doing cool things. I unabashedly … Continue reading Designing a Revolving Door Study
User testing scripts provide consistency and assist researchers. I've created scripts for use by a variety of testers, including training, relying on best practices for base creation. Why re-invent the wheel? Like any modern practitioner, my mindset and education was framed by people like Jakob Nielson and Steve Krug. Accordingly, my scripts for user testing … Continue reading Testing Script
