NetBackup Beta Program Diary Study

Beta programs afford companies a robust opportunity to gather information about not just the future release, but about their needs, expectations and how their organization is changing and responding to innovation. In my role as a user researcher at Veritas, I designed a diary study for the beta program participants. Joining forces with the different … Continue reading NetBackup Beta Program Diary Study

Minnesota user research

Benchmarking NetBackup User Experience

Designed and implemented longitudinal benchmark testing process gathering quantitative metrics release over release. NetBackup is Veritas's flagship backup and recovery suite. Used by many Fortune 500 organizations, it's a robust tool in the midst of designing a web interface to accompany a JAVA and command line interface. However, as work proceeds on iterations of the … Continue reading Benchmarking NetBackup User Experience

Search queries in google custom search indicate improved information architecture and content strategy

Impact of IA & CS

Century College saw a steep decline in the amount of onsite searches performed after implementing a revised information architecture and content strategy.